International Returns

RETURNS CHECKLIST

1. Return items with the Chris Chau tag in their original condition tems of clothing must arrive with a Chris Chau returns tag attached. If you wish to return any unwanted item(s), please ensure this returns tag remains attached. Items which are returned to us with this tag removed may not be accepted and may be returned to you without refund.

2. Apply the free returns label to your parcel To return unsuitable purchase(s) free of charge, apply the free returns label enclosed within your delivery parcel and post the package at your Post Office. If you are returning your product by post, please include details of your order, your personal details and the best way for us to get in touch with you; otherwise we will be unable to process your refund.

3. Confirmation We will email you once we have received your return. If there are any issues concerning your return, we will contact you. For information on your cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013) or further information on the returns process, please refer to our Terms & Conditions.

It is your responsibility to comply with all local Customs authority requirements in relation to your order. We recommend that you make yourself aware of these requirements before placing your order. For illustrative purposes only, we have provided some examples of identification information required by certain countries.

 

ONLINE RETURNS POLICY

Products ordered online or by phone may be returned for a refund or exchange if they are returned unused and in their original condition. You must notify us within 14 days of receipt of your order and provide a proof of purchase. Returns are subject to exclusions and restrictions that are listed below. We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. 

If you believe your products are faulty, please contact our Customer Service team.

Non-Returnable Products

The following products cannot be returned:

  • products that are personalised, bespoke, altered or otherwise made to your specification
  • beauty products and fragrances
  • certain accessories (hosiery and pierced earrings)
  • underwear, nightwear
  • any other items designated as non-refundable at the time of purchase

This policy may be changed from time to time at our discretion. Please also refer to our Terms & Conditions for further information on our returns policy.

For information on returns of purchases made in-store, please refer to our Terms & Conditions, check in-store, speak with our Customer Service team, or refer to the back of your store receipt.

For information on your cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013), please refer to our Terms & Conditions.